It was a consistent issue we were seeing.” It drops, disconnects often, choppy voice and video. “When we got out, I started hearing complaints. His team was even offered a 90-day free license of Webex, but left with the same result. “When March 2020 hit, we knew Skype wouldn’t meet our needs anymore,” said Knight. But that all changed when the pandemic started. HCDDS, like so many local agencies, was used to the in-person interactions traditional for the public sector, barely using their incumbent Skype solution. “Prior to March 2020, I could probably count on one hand how many video meetings I’d been a part of,” said Knight. We spoke with Brian Knight, Director of Information Technology, about how the Zoom platform helped his agency achieve its mission and evolve service delivery permanently. Focused on supporting these individuals and their families throughout all stages of life, HCDDS sought a solution provider that would not only enable continuity during the COVID-19 pandemic, but also help the organization improve case management and service delivery. Serving the public since 1968, Hamilton County Developmental Disabilities Services (HCDDS) supports more than 8,000 people annually by enabling opportunities for people with developmental disa bilities to work, learn, and fully participate in their communities.
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